Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. 

To return an item/order, log in your account and follow the steps. Dont have an account? Please email us at info@alwero.com.au.

If your return is accepted, we’ll send you instructions on how and where to send your package. 

You can always contact us for any return question at info@alwero.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on gift cards. 

Exchanges
If you would like to exchange an item, the fastest way is to return the item you have within 14 days after receiving, and place a new order with the desired item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds will be processed for the item(s) only. This excludes any shipping costs and, if applicable, import costs.
If more than 7 business days have passed since we’ve approved your return, please contact us at info@alwero.com.au.